Whether you’re managing a bereavement, clearing a relative’s home, preparing a property for sale, or tackling a hoarded house in Middlesbrough, Stockton, Redcar, or the wider Teesside area — professional house clearance can save you time, energy, and stress. But before you book, here are the most important things to know.
At 5 Star House Clearance, we specialise in sensitive, thorough, and legally compliant clearances across the North East. We also serve the entire Newcastle upon Tyne house clearance area — including Teesside — with no VAT and no hidden costs.
What Exactly Do You Do?
We clear houses, bungalows, flats, lofts, garages, sheds, gardens, and even verminous or hoarded properties. Whether it’s a full clearance or just one room, we guarantee the entire job will be done — safely, respectfully, and efficiently.
We also remove unwanted vehicles and offer deep cleaning for neglected or insanitary properties. This makes us the ideal choice if you’re preparing a home for sale or letting.
Do You Charge VAT?
No. We never charge VAT, which saves you an instant 20% compared to most national clearance firms.
What Happens to Everything from the Property?
We recycle up to 75% of the contents. Items in good condition are donated to local charities, animal shelters, and recycling centres. If we find anything of value — such as jewellery, coins, or sentimental keepsakes — we’ll always notify you.
We also destroy sensitive documents securely to protect your privacy and identity.
Do I Need to Pack Anything?
No. Our trained team does all the sorting. We empty drawers, wardrobes, cupboards, lofts, sheds — you don’t need to lift a finger. In fact, we prefer you don’t pack, as we carefully separate items for recycling and donation.
Can You Clear a Dirty or Hoarded Property?
Yes. We regularly clear severely cluttered, neglected, and even hazardous homes. Whether the property has been left empty, is the result of hoarding, or contains biohazards — we can handle it without judgment. We even offer deep cleaning after clearance if needed.
I’m Overseas — Can You Still Help?
Absolutely. Many of our clients live abroad. We’re happy to manage the entire process remotely, providing updates, photographs, and guaranteed completion — even without you stepping foot on the property.
What If There’s a Vehicle at the Property?
We can arrange for any vehicle to be removed, purchased, or responsibly scrapped, depending on the situation. This is particularly helpful during probate clearances or when preparing for a property sale.
Are You Licensed?
Yes. We are fully licensed by the Environment Agency to carry waste, and we are proud members of AFTA (Anti Fly Tipping Association). This protects you from potential legal issues and ensures your waste is handled properly.
What Kind of Vans Do You Use?
We use extra-large Luton lo-loader vans — the biggest in their class. With 22 cubic metres of space, we can clear most Teesside homes in a single load, saving you time and additional costs. If a second load is needed, it’s done the same day at just 50% of the original quote.
If you’re looking for a trusted, affordable, and compassionate Teesside house clearance service, our team is here to help. We proudly serve Middlesbrough, Billingham, Hartlepool, Guisborough, Redcar, Stockton-on-Tees and beyond.
Contact us today for a no-obligation quote or to arrange a fast, discreet clearance. And don’t forget — if you’re also looking for a Newcastle upon Tyne house clearance, we’ve got you covered there too.