Refund Policy
Information about refunds for digital assessments and personalised insight reports.
Inner Thought Group aims to make its payment and refund terms clear before a customer purchases a report.
Digital and personalised services
Inner Thought Group provides online self-reflection assessments and personalised insight reports delivered digitally.
Because reports are generated specifically for each customer and are normally made available shortly after payment, refunds are generally not available once a personalised report has been generated and supplied.
When a refund may be considered
We will review a refund request where there is a genuine problem with the service provided.
Report not delivered
If payment was completed but the personalised report was not generated or made available.
Material technical problem
If a technical fault prevents the report from being accessed or causes the service to be materially different from what was described.
Duplicate or incorrect charge
If you believe you were charged more than once or charged incorrectly for the same transaction.
When refunds are generally not available
Refunds are generally not provided simply because a customer does not agree with, like or find value in the conclusions of a personalised insight report.
Reports are based on the answers provided during the assessment and are designed for education and self-reflection. They do not promise a particular conclusion, score or interpretation.
Refunds are also generally not available where a report has already been generated and supplied correctly and the service has been delivered as described.
Reports are generated shortly after payment
By proceeding with payment, you request that delivery of the digital service begins immediately.
Where applicable law allows, cancellation or refund rights may become limited once the personalised report has been generated and supplied.
Your legal rights
Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer rights that apply under the laws of your country or region.
Where local law provides rights that cannot legally be excluded or limited, those rights will continue to apply.
Requesting a refund
If you believe there has been a problem with your purchase, please contact us with the email address used for payment and a brief explanation of the issue.
Refund requests will be reviewed individually and any refund or other remedy will be provided where appropriate or required by applicable law.
Contact Inner Thought Group
If you have a question about a payment, report or refund request, please contact us through our Contact page.